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Frequently Asked Questions

FAQ

How long has United Streets of Art been around?

We’ve been making accessories with an urban flair since 2011.

Where are your products made?

We believe in supporting local economies. As such, we strive to choose US-based manufacturers and craftsmen. As of right now all of the printing on our products is done in the USA, and a lot of our products are made in the USA.

How can I Submit an Artwork?

Click the Submissions Tab under the United Streets of Art Community section. Just fill out the form and we’ll get back to you soon.

How long will it take for my order to arrive?

  • Ground Shipping: 2 to 3 day processing time plus a ship time of approximately 5 – 7 business days
  • 2-Day Shipping: approximately 2-3 businessdays
  • Express Shipping or Next Day Shipping: approximately 1- 2 businessdays

Be it noted that some items, such as custom-made items, have a longer lead time before shipping.

How do I track my order?

You can check the order status 24 hours a day by clicking on the Track Your Order link at the bottom of United Streets of Art’s webpage under Customer Service. If you are already logged into your account, you can go to My Account > My Orders and then select View Orders. On the order page, click on the Track Your Order link and a new window will pop up with your tracking information. Please note that it will take up to 2-3 days for most items to ship, and tracking information will not be available in most cases until an item ships out.

Can I cancel my order?

Our orders are processed once they are placed. In most cases we aren’t able to modify or cancel your order once it has been placed. You can always return the item within 30 days of purchase for a refund.

How do I sign up for your emails?

We send out coupons and other promotions through email. To sign up for our emails, simply enter your email address in the email box that appears on the bottom of our homepage when you first come to the site , or enter your email address in the field that says “Get Grommets by Email” and click the Submit button.

Note: Signing up to receive emails from United Streets of Art does not automatically create an account for you and creating an account does not automatically mean you will receive emails from us. To create an account, click on the My Account link at the top of the page and register for free.

How do I use the coupon code I received?

If you have received a coupon code by email, you can redeem it by clicking on “Checkout” in the top-right corner of the screen. When you enter your payment Info, copy and paste your coupon code into the “Have a Coupon?” field and click Apply. Your discount will be reflected in your total.

What are your payment options?

  • Visa
  • MasterCard
  • American Express
  • Discover
  • PayPal (eCheck, credit cards, bank transfers)

Check/money orders are not accepted

Can I place an order by check or money order?

Unfortunately we no longer accept payment by check/money order.

Where do you ship?

We ship Worldwide.

Can I place an order by phone?

Currently we do not offer phone ordering, as we sell online via our website and offer prompt and personalized email support.

Do you accept international orders?

Yes. We ship Worldwide.

What is the best way to reach you?

For the fastest service, email us at [email protected]

What are your hours of operation?

We’ve got people on call from about 9 AM to 5 PM Pacific Time, Monday through Friday, excluding Holidays. To contact us, please click here.

How can I unsubscribe from your emails?

At the bottom of your email, there is an unsubscribe link you can click to change your email settings and unsubscribe from our mailing list. Always feel free to contact us by email or phone if you have any issues.

Account

How do I create an account?

Go to the top-right corner of our site and click the My Account link. You will have the option to create an account by providing an email address and password, or by logging in through Facebook or Google.

I've ordered with you before, does that mean I have an account?

Not necessarily. If you checked out as a guest in the past, you must create an account with us to enjoy benefits such as being able to see your order history, write reviews, and more. Orders placed as a guest will not be visible in account history.

Why can't I log in?

You might not have an account. Please note that signing up for our email list does not automatically create an account. If you are uncertain whether or not you have an account, please contact us. If you have forgotten your password, you can use the “Forgot your password” link on the login page.

How do I change my password?

Log into My Account and go to Account Information and follow the instructions to change your password.

How do I change my email address?

Log into My Account and go to Account Information and follow the instructions to change your email address.